Upshop - Solutions Consultant
Requirements
• Presentation & Communication: Ability to explain complex concepts in a clear and understandable way. Speaks our customers’ language. Clear communicator who can command a room from a C-suite down to a practitioner. Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation. Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers. • Presentation & Communication: • Problem-Solving: Aptitude for finding solutions to meet customer needs based on our modules. • Problem-Solving: • Collaboration: Works well with customers and internal teams to achieve common goals. • Collaboration: • Customer Focus: Understanding and addressing customer needs and ensuring their satisfaction. • Customer Focus: • Experience: 3+ Years of relevant solutions or sales consulting experience. Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers. Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation • Retail System Understanding: In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics. Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media. • Retail System Understanding:
Responsibilities
• Directly engage with customers individually or as part of the sales team • Oversee and advise on the implementation of the customers Upshop platform • Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations • Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches • Extract business requirements from customers and translate them into a well-architected recommendation • Develop and provide forward looking guidance and future state roadmaps • Leverage known best practices and solutions to reduce risk to customer implementations • Decompose future state goals into actionable execution plans • Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals • General • Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms. • Attending weekly team meetings and onsite team workshops as scheduled. • Attending sales events and trade shows as scheduled. • Keep current on industry trends and product enhancements that will help customers. Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations. • Maintain demo environment scenarios including enhancements released to showcase product. • Understand Customer Needs & Design Solutions • Partner with sales team to meet with customers to understand their business requirements and challenges. • Gather information to address specific needs / understand gaps. • Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer. • Recommends a design / configuration aligns with the customer’s objective. • Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes. • Lead and document discovery sessions to understand the customer's business objectives and desired outcomes. Consult customers on best practices for implementing Upshop solutions. • Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth • Scoping Solutions • Scoping Solutions • Assist the sales team and customer account managers on scoping SOWs. Responsible for drafting SOWs including deliverables for assigned projects. • Lead scoping calls and make recommendations on scope to Customers and the revenue team. • Collaborate with Teams: • Works with both internal teams and the customer teams to ensure the solution is correctly implemented. • Provide guidance and support throughout the sales process. • Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution • Other • Up to 30% Travel Required (Mostly Air Travel) • Remote Meeting Camera Mandatory • Base Salary + Commission
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