• A strong desire to learn and succeed in supporting cannabis operations
• Excellent written communication skills
• Ability to communicate fluently in English
• Comfort on the phone, strong email writing skills, and happy to handle objections
• A good sense of humor and desire to have fun
• Be willing to work specific hours to provide support coverage to our customers
• Prior experience taking calls directly from customers in a technical support capacity
• The ability to write about technical subjects clearly in a non-boring style
• Proposes solutions, doesn't just point out problems
• Proven to leverage tools to help solve problems i.e excel, software, etc.
• Previous CRM experience, Hubspot is a plus
• Previous experience using technical tools like SQL
• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)
• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution