Mercury - Senior Partner Operations Change Management Strategist

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners • Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches • Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development • Onboard and train Mercury employees on any external tools or dashboards they need to work with partners • Work with risk and compliance to create reporting and feedback processes that can scale alongside product development • Work with engineering and product to launch features and grow existing programs • Work with marketing to track changes and deliver roadmaps to external stakeholders • Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal • Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs • You should: • You should: • Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships • Feel confident building relationships and being the operational go-to for change requests related to our bank partners • Have strong organizational skills and an eye for detail • Be highly collaborative and innately tuned in to partner expectations • Hold a high-quality bar for your work and those around you • Consistently exercise empathy • Stay calm and collected while working on ten things at once • Exercise creativity while working within difficult constraints • Have a strong product sense and technical inclination to liaise with internal and external teams • Communicate ideas clearly across teams • Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners • Be motivated to leverage tools and processes to automate as much of your job as possible • The total rewards package at Mercury includes base salary, equity, and benefits. • Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. • Our target new hire base salary ranges for this role are the following: • US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400,000 - $178,000 • US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200-$160,200