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Jobs(30,434)/Partner Manager Role(162)/Networks (1) - Technical Partner Manager
Networks

Networks - Technical Partner Manager

Remote - US$135k - $202k+ Equity6mo ago
RemoteSeniorNABankingPaymentsPartner ManagerTeam ManagementSQLE-commerceStripeAccount ManagementCross-functional CollaborationData AnalysisDocumentation

Requirements

• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. • Bachelor’s degree in Business Administration, Computer Science, or a related field. • Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships. • Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders. • Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making. • Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders. • Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents. • Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.. • Basic to intermediate proficiency in SQL and XML is preferred. • Experience working in a SaaS or cloud-based technology environment. • Ability to thrive in an unstructured, fast-moving environment. • This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). • Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. • A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live. • The annual US base salary range for this role is $134,800 - $202,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. • Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. • Office locations • Seattle, or Chicago • Remote locations • Remote in United States • Global Partnerships • At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Responsibilities

• We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success. • Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. • Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time. • Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance. • Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners. • Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently. • Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them. • Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively. • Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization

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