Xometry - Partner Manager, CNC & Sheet
Requirements
• Bachelor’s Degree or equivalent required. • 8+ years serving as a lead/leader in supply chain or manufacturing. • Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers). • Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs. • Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus. • Top-class analytical skills – understands the importance of data and acumen and converts insights into action. • Strong communication and presentation skills. • Experience in developing and delivering training programs. • Fluency with presentation, document, project management and other essential business applications. • The estimated base salary range for new hires into this role is $108,000 - $140,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
Responsibilities
• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards. • Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes. • Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS). • Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance. • Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives. • Manage operational escalations and provide timely resolutions to ensure partner satisfaction. • Lead initiatives to reduce partner churn and maintain a robust network. • Serve as the ITAR conversion leader. • Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners. • Maintain comprehensive training records and standardize partner training materials. • Collaborate with marketing teams to drive partner acquisition strategies and campaigns. • 20-25% travel required • KPIs and Measurements: • On-time delivery (OTD) and quality metrics in line with industry standards. • Return Merchandise Authorization (RMA) and rejection rates at or below target levels. • Margin performance aligned with (QM) objectives. • Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics exceeding expectations.
Benefits
• Competitive benefits: 401(k) match, medical, dental, vision. • Life insurance and disability coverage; generous PTO and holidays. • EAP and wellbeing resources.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT