Blockchain.com - VIP Relationship Manager

• Relationship Ownership & Concierge Servicing • Own and manage a portfolio of high-net-worth and top-revenue VIP clients. • Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth. • Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram). • Revenue Growth & Portfolio Expansion • Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs. • Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions. • Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives. • Client Discovery & Needs Qualification • Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage. • Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies. • Collaboration with Sales, Product & Operations • Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences. • Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights. • Pipeline & CRM Management • Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM. • Track engagement, conversion and revenue performance against defined targets. • Client Engagement & Community Building • Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams. • Support exclusive VIP initiatives including events, promotions, product pilots and referral programs. • Market & Industry Expertise • Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations. • Reporting & Performance Management • Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities. • Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto. • Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients. • Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships. • High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients. • Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking. • Comfort operating in fast-paced, high-ownership environments with revenue accountability. • Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms. • A strong interest in digital assets, crypto markets and emerging financial products. • Self-starter mentality with the ability to manage a book of business independently. • Experience in crypto, trading platforms or institutional brokerage environments is highly desirable. • WHAT WILL SET YOU APART • Existing relationships or a personal network of high-net-worth or active trading clients. • Experience supporting clients across multiple products such as trading, yield, lending or structured investment products. • A background in consultative or solution-based sales rather than transactional sales.