Bybit - VIP Relationship Manager, Poland

Remote - Poland3w ago

Remote EMEA Banking Cryptocurrency Concierge Learning & Development Reporting Account Management Client Acquisition

Requirements

• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; • Experience working in trading platforms or exchanges is highly advantageous; • Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred; • Strong communication and written skills; • Able to work under pressure and tight deadlines while maintaining good multi-tasking skills; • Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations. • Fluent in Polish and German • Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients; • Provide tailored VIP support and account management for Polish- and German-speaking clients; • Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; • Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; • Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; • Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Benefits

• At Bybit, we are committed to fostering a supportive and enriching work environment. • Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.