neko-health - Signature Concierge - UK

• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment • Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience • Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys • Demonstrated ability to manage sensitive member information with discretion and professionalism • Proactive mindset — anticipates member needs and resolves issues before they surface • Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk) • Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff • Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity • Language skills or cultural sensitivity, beneficial for supporting Signature members across markets • Familiarity with healthcare environments or regulated service settings • Experience contributing to process documentation, SOPs, or playbook development