Juul Labs - Senior Manager, Commercial Capabilities

• Commercial Systems Operations & Planning • Support and contribute to the Commercial Systems roadmap, encompassing CRM (Salesforce) and other technology systems and tools • Partner with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to translate business needs into practical technology solutions • Assist in build vs. buy evaluations for new tool investments, summarizing trade-offs for leadership review • Ensure platforms are well-documented, integrated, and maintained for long-term sustainability • Salesforce Platform Management • Manage ongoing development, configuration, and optimization of the Salesforce platform to support field sales effectiveness and optimization of Commercial effectiveness • Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams • Own release management, platform documentation, and end-user training to ensure adoption and data integrity • Partner with the JLI IT team to ensure sound integrations between Salesforce and adjacent platforms including ERP, data warehouses, and third-party analytics tools • Tool Development & Delivery Oversight • Support the design and delivery of custom-built internal tools where Commercial needs exceed off-the-shelf capabilities • Define technical requirements and coordinate with development teams or vendors to execute software builds • Help establish engineering standards, QA processes, and release cadences for internally developed tools • Ensure custom solutions integrate with the broader commercial systems ecosystem • AI Roadmap for Commercial • Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting. • Partner with IT, Data, and external vendors to evaluate AI solutions; lead pilots and define the criteria for scale. • Champion responsible adoption — building field confidence, managing change, measuring impact, and iterating based on user feedback. • Cross-Functional Stakeholder Collaboration • Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities • Translate technical concepts into clear business language for management audiences; translate business requirements into technical specifications for development teams • Collaborate with PMO and Commercial Planning functions to align systems delivery with commercial initiatives • Team & Vendor Coordination • Lead and develop a small team of Salesforce administrators and systems analysts • Coordinate with external development vendors, system integrators, and technology partners • Track platform budgets, project milestones, and delivery progress across active workstreams • Perform related duties as assigned, within your scope of practice • PERSONAL AND PROFESSIONAL QUALIFICATIONS: • We are open to candidates from two primary backgrounds — what matters most is the combination of systems thinking, collaborative leadership, and a track record of delivery. • Process Architecture / Operations Track • 8+ years of experience in sales operations, revenue operations, commercial strategy, or management consulting with a strong technology component • Strong process design skills — ability to map and operationalize commercial workflows across organizations • Proven ability to define requirements for and oversee delivery of systems projects • Experience coordinating with technical development teams or vendors against a defined roadmap • Solid fluency with enterprise platforms (CRM, ERP, BI/analytics) and ability to support technology evaluation decisions • Technical / Engineering Track • 8+ years of experience in software engineering, commercial systems development, or enterprise technology • Demonstrated experience building or supporting full-stack or enterprise applications in a commercial context • Familiarity with Salesforce and the ability to contribute to platform-level design decisions • Exposure to ERP systems (SAP, Oracle, NetSuite) and cross-platform integrations • Working knowledge of API design, data modeling, and systems integration patterns