Smartsheet - Content Designer II (Remote Eligible - Costa Rica)

San Jose, CR - Hybrid1w ago

In Office Mid LATAM Artificial Intelligence Software Content Writer Technical Writer Content Strategy Team Management Figma Smartsheet

Requirements

• Experience: 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization. • AI Literacy: Experience (or a deep, demonstrated interest) in designing for AI/ML features. This includes understanding prompt engineering, model personality, and the nuances of human-AI interaction. • Tool Proficiency: Expertise in Figma and experience working within a robust design system. • Systems Thinking: Ability to create content that scales globally and translates well across different languages and cultures. • User-Centric Mindset: A passion for human-centered design and a track record of using research to inform content decisions. • Communication: Excellent collaboration skills and the ability to champion the "why" behind content decisions to stakeholders. • Education: Bachelor’s degree in a related field • Location: Ability to work from our office in Bellevue, WA on a hybrid schedule. • Support other duties as assigned

Responsibilities

• Design for AI & LLMs: Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs. You will ensure AI responses are accurate, helpful, and maintain Smartsheet’s brand voice. • responses • Collaborative Creation: Understand user needs and business goals to co-create product content alongside design and product management teams. • Strategic Content Design: Apply and evolve content strategies, guidelines, and processes. Create deliverables such as content audits, research-driven frameworks, and user personas. • Information Architecture: Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently. • Advocacy & Education: Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication. • Continuous Learning: Stay current on emerging trends in UX, Human-Centered Design, and Generative AI to keep our platform at the cutting edge of the industry.

Benefits

• Fully paid Health & Life insurance for full-time employees and family members • Monthly stipend to support your work and productivity • 12 days paid Vacation + Flexible Time Away Program • 20 weeks fully paid Maternity Leave • 12 weeks fully paid Paternity/Adoption Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to LinkedIn Learning online courses • Company Funded Perks including a counseling membership and your own personal Smartsheet account • Teleworking options from any registered location in Costa Rica (role specific) • Get to Know Us: • Get to Know Us: • At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.