Myriad360 - Subcontractor-Partner Manager (Vendor Manager)
Requirements
• You are a structured, proactive, and analytical partner-management professional who combines operational discipline with strong relationship-building skills. You challenge incomplete information, communicate clearly across cultures and time zones, and follow issues through to documented closure. • You are equally comfortable managing detailed onboarding and systems-of-record administration and leading direct conversations about partner readiness, performance, compliance, and corrective action. You balance productive long-term partnerships with sound judgment, process integrity, customer impact, and business accountability. • As the Subcontractor-Partner Manager, you will own the operational execution of Myriad360's subcontractor-partner lifecycle, from sourcing, qualification, onboarding, competitive bidding, and systems administration through engagement monitoring, performance management, corrective action, requalification, and continuous improvement. You will report to the VP of Subcontractor-Partner Program Management and work closely with Strategic Priorities Operations and cross-functional stakeholders in the United States. • Five or more years of experience in subcontractor, vendor, or partner management; IT services operations; professional-services administration; procurement operations; project operations; or related business operations. • Experience in an IT services, managed services, consulting, systems-integration, cloud, cybersecurity, infrastructure, or technology-services environment. • Working knowledge of SOWs, fixed-price and time-and-materials delivery, project financials, cost controls, resource capacity, delivery quality, and customer-impact considerations. • Experience with partner onboarding, assessments, quote and bid processes, contract or SPA support, compliance administration, scorecards, QBRs, corrective actions, and requalification. • Ability to interpret project status, cost, effort, schedule, quality, customer, compliance, and operational-risk data and translate findings into practical recommendations. • Advanced Excel and reporting skills, with experience using CRM, PSA/project-management, ERP, contract-management, collaboration, and reporting systems. • Strong organization, analysis, written and verbal communication, stakeholder management, sound judgment, and follow-through; ability to support United States-based stakeholders from Manila and participate in recurring meetings across time zones. • Managing or governing IT subcontractors, delivery partners, technical consultants, professional-services providers, or outsourced delivery resources. • Salesforce, NetSuite, OpenAir/SuiteProjects Pro, ScopeStack, Smartsheet, Power BI, Microsoft 365, Slack, ChatGPT, or comparable platforms. • Partner tiering, preferred-partner programs, supplier segmentation, strategic sourcing, capability and geographic coverage planning, process mapping or automation, and offshore or KMC-supported operating environments.
Responsibilities
• Subcontractor-Partner Operations Onboarding Analyst • Operations Process and Systems Execution: Perform defined Service Strategic Priorities Operations workflows within the processes, controls, data standards, and systems managed by Sarah Gold and her team; coordinate access, issue resolution, workflow changes, and data-quality improvements with Strategic Priorities Operations. • Operations Process and Systems Execution: • Partner Master Data and Onboarding: Maintain the consolidated subcontractor-partner database; create and update partner records; connect partners to customers, projects, services, geographies, spend, capabilities, certifications, contracts, SOWs, compliance status, evaluations, and performance history. • Partner Master Data and Onboarding: • Qualification, Compliance, and Requalification: Research prospective partners; collect and validate onboarding, insurance, security, certification, contract, compliance information; administer annual requalification; and post approved status changes to the systems of record. • Qualification, Compliance, and Requalification: • Quote, Bid, and Selection Administration: Manage standardized quote solicitations, track responses, normalize pricing, evaluate compliance and value, prepare scoring matrices and recommendations, and document shared selection decisions and supporting evidence. • Quote, Bid, and Selection Administration: • Contract, SOW, and Engagement Setup: Coordinate Solution Provider Agreement (SPA’s), similar to Master Service Agreements (MSA’s), but for Subcontractors, contracts, Solution Proposal’s (SP’s) similar to Statements of Work (SOW’s), reviews, approvals, and engagement setup; confirm active work is linked to an approved partner and authorized SP/SOW; identify and escalate missing or unauthorized documentation. • Contract, SOW, and Engagement Setup: • Evaluations, Scorecards, and Engagement Health: Administer engagement closeouts and evaluations; maintain scorecards, capability records, RAG health, performance trends, project-status information, and stakeholder feedback. • Evaluations, Scorecards, and Engagement Health: • Exception and Corrective-Action Tracking: Maintain cost, effort, schedule, quality, customer, rework, replacement-cost, customer-credit, margin-erosion, double-effort, and recovery logs; track owners, due dates, evidence, escalation, and closure status. • Exception and Corrective-Action Tracking: • Reporting, Sourcing, and Improvement: Prepare dashboards, QBR materials, management reports, meeting records, and action logs; perform capability, capacity, certification, and geographic gap analysis; document procedures; track milestones; and escalate operational or security risks. • Reporting, Sourcing, and Improvement: • Subcontractor-Partner Manager • Program Operations: Manage the daily operating cadence for partner readiness, engagement follow-up, performance reviews, requalification, corrective actions, escalation, and reporting. • Program Operations: • Partner Relationship Management: Serve as a primary operational contact for approved partners, reinforce customer, communication, quality, documentation, and accountability standards, and build productive long-term relationships. • Partner Relationship Management: • Engagement Risk and Performance Management: Review subcontractor-supported engagements for scope, schedule, quality, documentation, communication, customer impact, cost, margin, and non-green conditions; use evaluations and scorecards to drive timely response and recommend partner-status changes. • Engagement Risk and Performance Management: • Corrective Action and Recovery: Lead partner corrective-action discussions, confirm owners and closure criteria, hold parties accountable for completion, and support recovery or commercial action for rework, replacement costs, credits, margin leakage, and delivery failures. • Corrective Action and Recovery: • Compliance, Requalification, and Partner Status: Review compliance and annual requalification information, resolve or escalate gaps, and recommend preferred, approved, conditional, inactive, restricted, suspended, held, or reinstated status based on documented evidence. • Compliance, Requalification, and Partner Status: • Cross-Functional Governance: Coordinate with Strategic Priorities Operations, PMO, Delivery, Finance, Legal, Procurement, Security, Presales, Solution Architecture, Sales, and partner teams; lead QBRs, assess capacity and pipeline readiness, and recommend improvements to standards, workflows, tools, and the partner ecosystem. • Cross-Functional Governance: • Partner Development and Continuous Improvement: Identify recurring delivery or communication issues, apply root-cause analysis, recognize high-performing partners, and recommend actions that strengthen partner quality, coverage, scalability, and long-term value. • Partner Development and Continuous Improvement: • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned
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