Motive - Partner Success Manager
Requirements
• Background: a bachelor’s degree in Business Administration, Project Management, Sales or Marketing, or a related field. • 2–4 years of experience in partner management, customer success, or operations • Experience working with third-party partners or service providers • Strong communication, organization, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Preferred • Preferred • Experience in hardware installation, field services, or fleet/telematics • Experience handling escalations or operational issue resolution • Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication. • Language • Language • Strong proficiency in written and spoken English is required – Pakistan (PK) • What Success Looks Like • Partners feel supported, informed, and aligned with Motive standards • Escalations are resolved quickly with fewer repeat issues • Partner performance improves over time
Responsibilities
• Partner Management & Enablement • Manage day-to-day relationships for a portfolio of Installation Partners • Serve as a trusted resource for partners across installs, processes, tools, and expectations • Ensure partners stay current on products, hardware, SOPs, and installation standards • Support onboarding of new partners and technicians • Escalation & Issue Resolution • Own and resolve partner-related escalations across installation, quality, scheduling, and payment • Coordinate with cross-functional teams to drive timely resolution • Communicate clearly with partners throughout the escalation lifecycle • Identify recurring issues and surface trends to leadership • Performance & Business Reviews • Track partner performance metrics and operational KPIs • Prepare insights and support delivery of Quarterly Business Reviews • Follow up on action items and partner commitments • Cross-Functional Collaboration & Improvement • Act as the voice of the partner internally and align expectations across teams • Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success • Contribute to process improvements and partner-facing resources
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