SRS Acquiom - Contractor - Service Product and Partner Manager (6+ months)
Requirements
• 3-5 years of Service product management experience — a demonstrated track record managing service-based products or offerings (not solely software features), including partner- or vendor-delivered services. • Proven ability to drive strategy and execution end to end, from concept through launch and scale, with clear ownership of outcomes. • Strong commercial and business acumen: comfortable with business cases, economics, terms, and negotiating with partners. • Excellent partner and stakeholder management — partner-friendly and relationship-oriented, yet able to hold a firm line and persuade others to meet a high standard. • Clear and concise communication, value and outcome focused • Experience collaborating closely with product and design teams and translating customer needs into requirements. • Desired Characteristics • Direct or close collaboration with user research • Detail-oriented • Naturally curious • Thoughtful communicator • Self-motivated and directed • Craves feedback • Must be able to work standard business hours, with occasional schedule flexibility to support participant research sessions • Travel may be necessary, up to 10% of year • * We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process. ** • Fraud & spam screening. We use tools in our applicant tracking system to help detect potentially fraudulent or spam applications. These tools analyze limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag patterns that may indicate automated, inauthentic, or suspicious activity. Flags are used to prioritize human review and do not, by themselves, determine hiring outcomes. Learn more in our Privacy Policy. • Fraud & spam screening. • human review • If you apply for a role with us, we may collect and process recruiting-related information through our applicant tracking system, including your resume/CV, work history, education, references, communications, and recruiting-related metadata. For US candidates, we may also use tools within our applicant tracking system to help detect potentially fraudulent or spam applications by analyzing limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag suspicious patterns for human review. US candidates at certain stages of the recruiting process may be required to complete identity verification through CLEAR. In that process, candidates provide information directly to CLEAR, including biometric data, such a facial and iris scans, as well as government-issued identification. CLEAR acts as an independent controller for the information it collects during verification. We receive only limited identity verification results/status and certain cross-reference fields (such as name, email, phone number, and IP address) within our applicant tracking system, and we do not receive or store government ID images, images, or biometric data from CLEAR. For information on how CLEAR collects, retains, and destroys biometric data, please visit: https://www.clearme.com/clear1-credential-policy-crp • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice. • With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.
Responsibilities
• Drive the service and partner strategy and evaluation • Quickly learn and organize documentation, data and learnings on the current vision and strategy for SRS Acquiom's enhanced payment alternative offering and where it’s headed next. • Own the partner lifecycle end to end: strategy, sourcing, evaluation (including running RFPs and screeners), selection, negotiation, onboarding, performance management, and renewal or replacement. • Partner with the CFO (executive sponsor), Product & Design, and PMO to periodically review and refine that strategy, evaluate new opportunities for fit, and build the business case, project plan, and success metrics. • Coordinate diligence and product demos with prospective partners and validate options against SRS Acquiom's criteria and the shareholder experience. • Manage delivery of new partnerships — timelines, budget, and resources — and develop the processes to operationalize pilots and launches to market. • Protect the learnings, criteria, and experience • Act as the steward of SRS Acquiom's strategy and standards, championing our criteria for an optimal shareholder experience and seamless implementation and in every partner conversation and decision. • Keep the shareholder experience front and center — advocating for fully digital account opening that reuses already entered data, low account opening minimums, compelling rates, efficient partner review cycles, low administrative burden on SRS Acquiom and UX copy driven by the design team for optimal adoption. • Own a clear evaluation framework (a lightweight product lifecycle / stage-gate) that moves partners through cross-functional review and approval in a consistent, repeatable way. • Capture and codify what we learn (from this offering and the existing pilot) into durable requirements, playbooks, and evaluation tools, so institutional knowledge is retained and informs every future decision. • Partner with Clearinghouse Product & Design • Partner closely with the Clearinghouse product and design team, who own the user experience, to integrate partner offerings into the existing flow seamlessly and to a high experience bar. • Work with the Clearinghouse product and design team to understand existing shareholder experiences, personas, and data, identify synergies with the new offering, and ensure strategic alignment and a smooth handoff wherever a new potential partner fits into the existing applications. • Represent the voice of the shareholder with the Clearinghouse teams' learnings throughout, ensuring the end-to-end journey stays simple, fast, and trustworthy. • Work cross-functionally, measure, and communicate • Serve as the connective tissue across Finance, Legal, Compliance, Marketing, and Operations — aligning stakeholders, unblocking issues, and keeping the initiative moving quickly. • Work with Legal and Compliance to structure partner relationships appropriately and to keep review cycles efficient, and with Marketing on shareholder-facing messaging that is clear, compliant, and on-brand. • Develop and maintain adoption, conversion, and operational metrics, using quantitative and qualitative data to validate what is working and to know when to adjust the strategy. • Keep the CFO, leadership, and internal stakeholders informed of strategy, goals, roadmap, and progress relevant to their roles.
Benefits
• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start • A 401(k) with a 4% company match to keep your future on track • Discretionary time off - take the time you need, when you need it • Employer‑paid life insurance, with the option to add extra coverage for peace of mind • Employee Assistance Programs for confidential support when life gets complicated • Discounted pet insurance (because furry family members count, too) • A fitness credit to back your health and wellness goals • Pre‑tax plans for dependent care, transportation, and flexible spending • This is a contract role.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT