Aleph - Manager, CX
Requirements
• Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This team implements Aleph for customers, drives adoption, and serves as a strategic partner over time. • This is a player coach role. You’ll lead a team of Engagement Managers while also owning a personal book of business, with responsibility for retention, expansion, and customer outcomes across your team’s accounts. You’ll help define how we onboard, support, and grow customers as we scale. • We’re looking for someone with a strong foundation in FP&A, strategic finance, or private equity, and the judgment to work credibly with CFOs and finance leaders. The right person brings people leadership experience, strong customer instincts, and a willingness to stay close to the work in a hands-on role. • A solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side • Proven people leadership, including hiring, coaching, and developing top performers • Advanced modeling chops in Excel or Google Sheets • Confidence engaging directly with clients, particularly CFOs and controllers • A deep sense of ownership and the independence to thrive on a remote team • Time at a high-growth startup • A background running Implementation or Customer Success orgs at a planning, ERP, or other accounting software company • Accountability for, or contributions to, a retention or NRR target • Additional Information, Perks + Benefits • Learn more here! • While this is a remote-first opportunity, we're focusing on candidates within the Americas to better align with our working hours as a team.
Responsibilities
• Own team performance across net dollar retention, retention, adoption, and expansion • Hire and onboard Engagement Managers as the team grows • Lead implementations directly when needed, especially as you ramp on the product • Build and refine team playbooks across onboarding, account health, business reviews, escalations, and renewal readiness • Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders • Plan team capacity and account coverage as the book of business grows • Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer • Report on team performance, customer trends, and key risks to leadership
Benefits
• US$153K – $180K • Offers Equity • Offers Bonus • In addition to the salary ranges listed above, total compensation also includes generous equity and benefits. • Fully Remote in the US • Regular, in-person Retreats • Provided MacBook Pro or Lenovo • Fully paid Health Insurance (US Employees) • Guideline 401(k) (US Employees) • Aleph is an AI-native platform for Financial Planning & Analysis (FP&A), an established software category with a multi-billion market but no clear winner. We’re trying to solve a problem many finance teams are super familiar with: data scattered across a million systems, endless spreadsheets and way too much time spent getting numbers to line up instead of actually using them to make decisions. • Aleph was founded by Albert Gozzi and Santiago Perez De Rosso, two technical founders with backgrounds from Stanford and MIT and experience working at top-tier companies such as Google, Microsoft and Bain & Company. We’re backed by top VCs (Khosla Ventures, Bain Capital Ventures, YC, Picus Capital), and work with customers like Webflow, Notion, Zapier, Y Combinator and many others. • We are hiring remotely across the Americas (United States, Canada, LATAM).
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