Instructure, Inc. - Renewal Manager - K-12

• Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning. • Drive team engagement and foster a collaborative, high-performance team culture. • Develop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies. • Lead recruitment, onboarding, and professional growth of team members, with an emphasis on clear development pathways. • Oversee team portfolio performance, ensuring high renewal rates and identification of portfolio growth opportunities. • Serve as the final escalation point for complex or high-value renewals, negotiating directly with customers when necessary. • Collaborate closely with Sales, Customer Success, and Finance teams to align on customer strategies and resolve escalations. • Develop, document, and refine strategies to improve renewal processes, data integrity, and operational effectiveness. • Monitor and analyze renewal KPIs, delivering actionable insights and recommendations to leadership. • Lead team participation in Quarterly Business Reviews (QBRs) and present performance data and strategies to senior stakeholders. • Drive and manage cross-functional initiatives and projects focused on customer retention, workflow improvements, and team effectiveness. • Apply project management methodologies to scope, track, and deliver assigned projects. • Continuously assess and optimize team workflows to maximize productivity and ensure scalability. • Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role. • Demonstrated experience successfully managing teams and driving both customer retention and revenue growth. • Highly developed leadership and coaching abilities, with a record of building and developing high-performing teams. • Advanced negotiation skills; experienced in managing high-value, multi-product, and complex customer accounts. • Strategic thinker with a proven track record of driving process improvements and implementing scalable solutions. • Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira). • Strong analytical skills to interpret data, identify trends, and provide actionable recommendations. • Excellent communication and interpersonal skills, with the ability to build trust and effectively influence at all organizational levels. • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.