Alpaca - Incident Operations Commander

• 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment. • You direct technical responders under pressure without being the person writing the fix. • You make and defend crisp severity and escalation decisions, and you take charge without waiting to be asked. Command means waking senior people at 03:00, interrupting an executive, and telling an experienced engineer to stop what they are doing - with an audience watching. It is a visible, directive role and it needs to be instinctive. • You can read a dashboard and judge for yourself whether impact has actually stopped. • You communicate clearly with engineers, executives and partner-facing stakeholders - and you know the difference between briefing the comms function and speaking for the company. • You are comfortable holding other teams to account in the moment, across a reporting line that is not yours, without turning it into friction. • You thrive in a follow-the-sun model with clean cross-region handoffs. • You understand FinTech concepts and the trust stakes of API-driven financial platforms. • You use AI tools and agentic automation to reduce manual toil and speed up response. • You will work a regional coverage window as part of a global 24x7 Incident Commander roster. • Who You Might Be (Nice-to-Haves) • Formal incident command training - ITIL, Major Incident Management or crisis management. • Experience with modern incident management and on-call platforms. • You have written severity rubrics, decision trees, escalation matrices, runbooks or incident playbooks. • You have commanded in game days, tabletop exercises or incident simulations, not only in production. • You have partnered with problem management or reliability programme functions to roadmap incident follow-ups. • Online securities trading or capital markets experience, or another regulated, market-hours-sensitive domain. • How We Take Care of You: • Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy