DataGrail - Solutions Architect
Requirements
• 3–7 years of experience in solutions architecture, technical implementation, or customer-facing engineering roles within SaaS environments • Strong experience designing and supporting API-driven integrations and complex technical workflows • Knowledge of REST APIs, JSON, OAuth, webhooks, and modern cloud architectures • Experience working with databases and cloud data platforms such as Snowflake, Databricks, Redshift, or Azure SQL • Strong troubleshooting and systems-thinking skills across integrations, data flows, and platform connectivity • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences • Experience leading customer-facing technical projects and managing implementation complexity • Comfort navigating ambiguity and operating in fast-moving environments • Experience with privacy, compliance, or data governance platforms • Familiarity with AI workflows, MCPs, or automation technologies • Experience improving implementation scalability through documentation, tooling, or process design • What success looks like
Responsibilities
• Partner with Customer Success Managers to lead onboarding and implementation strategy for enterprise customers • Design scalable integration architectures across APIs, webhooks, AI MCPs, databases, and mobile applications • Guide customers through complex deployment decisions, including agent-based and agentless models • Translate business and technical requirements into scalable, maintainable solutions • Lead technical discovery, implementation planning, and customer solution design • Troubleshoot complex integration and data flow challenges across customer environments • Act as a trusted technical advisor for customers throughout onboarding and expansion • Build scalable processes, documentation, and implementation frameworks that improve delivery consistency • Partner with Product and Engineering to influence roadmap priorities and improve the customer experience • Learn the DataGrail platform, APIs, and integration architecture. • Shadow onboarding and implementation engagements across a variety of customer environments. • Support your first customer implementation projects, including Internal Systems and Data Source integrations. • Partner closely with Customer Success Managers and internal technical teams. • Troubleshoot and resolve customer technical challenges with guidance from senior team members. • Lead technical implementation projects alongside Account Managers. • Design and configure system integrations using APIs and platform capabilities. • Drive implementation timelines, technical deliverables, and escalations to ensure successful customer outcomes. • Contribute to onboarding best practices, documentation, and scalable implementation frameworks. • Own complex customer implementations from kickoff through launch. • Build scalable onboarding and integration processes that improve delivery efficiency. • Partner with Account Managers to identify opportunities for expansion and optimization. • Mentor newer team members on implementation strategy and technical best practices. • Deliver measurable improvements in onboarding timelines, customer satisfaction, and implementation quality
Benefits
• All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change. • $155,000 - $210,000 USD
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