Mighty Networks - Sales Operations Specialist
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Requirements
• 6+ years of client-facing experience, ideally working with strategic accounts or supporting 5–6 figure engagements in a SaaS, media, or creator-focused business. • 2+ years experience in a consulting, business coaching, or agency role. • Strategic thinker and tactical executor—you can map out long-term plans, define metrics for success, and follow through on details to deliver. • Deep understanding of community-building and digital member experiences; you’re passionate about helping others create belonging at scale. • Excellent communicator and facilitator, with confidence in guiding executive teams through planning, decision-making, and feedback cycles. • Master of meetings—you show up with a plan, gather input with nuance, read the room, and close with clear decisions and next steps. • Adaptable and proactive, energized by growth and ambiguity, and always seeking ways to streamline and improve. • Highly collaborative and cross-functional, thriving when working across CS, Implementation, Product, and Strategy to elevate outcomes. • Radically curious, with a growth mindset and drive to keep learning about Hosts, their businesses, and how digital communities are evolving.
Responsibilities
• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention. • Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy. • Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention. • Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey. • Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars. • Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate. • Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience. • Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment. • Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.
Benefits
• A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking. • Comprehensive benefits, including health, vision, dental, and generous paid time off. • Clear opportunities for professional growth, including leadership pathways and skill development support. • The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next. • Compensation: The base salary for this role ranges from $80,000–$145,000, with exact compensation based on location, experience, and cost of living.
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