Tekmetric - Customer Results Manager II
Requirements
• 1-2 years’ in Customer Onboarding, Customer Success, or other customer facing roles. • Project management: Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision. • Project management: • Communication: Demonstrated ability to lead customer-facing calls, explaining complex details with simplicity and clarity. • Communication: • Organization: Strong time-management skills, prioritizing tasks efficiently and maintaining documentation throughout the onboarding lifecycle. • Organization: • Adaptability: Confidence in ability to work through ambiguity or change, keeping client progress moving forward. • Adaptability: • Familiarity with CRM tools like Salesforce is a plus, but not required. • Automotive industry experience or knowledge is appreciated, but not required. • Bachelor’s Degree Preferred.
Responsibilities
• Become a Tekmetric Product Expert • Guide new SMB 1 shops through the full onboarding process — from contract close to go-live — including account setup and data migration. • Build genuine relationships with shop owners and serve as their primary point of contact throughout their first six months. • Lead all calls and hands-on training sessions with shop stakeholders to ensure adoption of Tekmetric. • Monitor customer product usage to drive best practices and improvement of key metrics in the system. • Own customer risks & escalations — whether it's a stalled implementation or a customer who’s become unresponsive — you are the first line of defense. • Ensure accurate documentation of activity & progress throughout the customer journey. • Collaborate internally with Sales, Support, and Product teams to handle customer feedback and de-escalate when necessary. • Reinforce Tekmetric as the industry standard for customer service and communication. • This is an exciting and rewarding role for anyone that wants to develop or kick-start their career in Onboarding or Customer Success! There are many opportunities for career development and progression.
Benefits
• Health & Wellness That Have You Covered: • Enjoy the flexibility of remote work • Competitive base salaries that reflect your value. • Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. • Investing in Your Future (and Present): • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. • Keep growing with support for continuing education - we’re invested in your development. • Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve!
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