Outreach - Director of Applied Science and Engineering - Knowledge Graphs & AI
Requirements
• Experience building multi-tenant knowledge graph systems with per-customer isolation and scale requirements. • Background in sales, revenue, or B2B SaaS domains: understanding of deal cycles, pipeline management, and CRM data models. • Experience integrating knowledge graphs with LLM-based systems (RAG architectures, tool-augmented generation, agentic frameworks). • Strong communication skills with the ability to translate research concepts into product impact for cross-functional audiences. • Publications in top-tier venues (KDD, NeurIPS, ACL, EMNLP, ICLR, WWW, SIGIR, etc.) in knowledge graphs, NLP, or graph learning. • Experience with graph databases at scale (Neo4j, Amazon Neptune, or similar) including performance tuning, query optimization, and multi-region deployment. • Familiarity with the Model Context Protocol (MCP) or similar agent-tool integration patterns. • Track record of building applied science teams from scratch (0→1 team formation).
Benefits
• Foundational Leadership: You will define how Outreach thinks about knowledge representation and contextual reasoning, decisions that shape the platform for years. This is not an optimization role; it is a charter-defining one. • Greenfield Architecture: Build the knowledge graph platform from the ground up with the latitude to make foundational technical decisions on schema design, graph infrastructure, and reasoning systems. • Scale & Impact: Outreach processes millions of sales interactions across 4,000+ enterprise customers. Your team's work will directly power agentic AI workflows that change how revenue teams operate globally. • Executive Visibility: Direct exposure to top leadership in the company. Present research direction and results at the executive level. • World-Class Team: Join a culture that values scientific rigor, engineering excellence, and intellectual honesty. Collaborate with senior engineers, product leaders, and data scientists who care deeply about getting it right. • Growth into executive level: For the right leader, this role is a path to executive level as the function scales. You will shape not just the technology but the organizational structure of applied science at Outreach. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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