coderabbit - Global Benefit Operations Manager

• EOR-to-Entity and PEO Transitions • Lead the benefits workstream for moving countries from EORs to owned entities, partnering with Legal, Finance, and Payroll on plan establishment, statutory enrollments, and employee transition communications • Lead the evaluation, vendor selection, and migration from our PEO to direct US benefits administration, including carriers, brokers, payroll and HRIS integration, and open enrollment readiness • Manage EOR relationships and employees under EORs • Operations and Escalation • Own benefits operations across enrollment, renewals, mid-year changes, and offboarding, with clear SLAs and reliable issue resolution • Serve as the escalation point and advisor for complex benefits, leave of absence, and time off cases, partnering with Legal and brokers as needed • Administer leave policies (parental, medical, disability) and coordinate them across jurisdictions • Ensure benefits information is accurate, current, and consistent across the HRIS, benefits portal, intranet, and handbooks • Design and improve benefits processes and policies so they are clear, scalable, and well documented • Ensure compliance with local benefits, insurance, and social security regulations in every operating jurisdiction, adapting practices as rules evolve • Manage US federal and state compliance (ACA, ERISA, COBRA, Form 5500, nondiscrimination testing, state leave and benefits requirements) and Canadian federal and provincial requirements • Flag emerging risks and partner with Legal and outside counsel on country-specific questions