deaa6ad2-d184-436b-b69e-17f761da1d94 - Senior Manager, CRM Engineering
Requirements
• 5+ years of experience managing technical teams, including direct people management of Salesforce engineers, developers, administrators, or similarly technical CRM professionals. • 7+ years of Salesforce experience with deep technical grounding across data modeling and architecture, Flow, Apex, SOQL, Lightning Web Components, integration patterns, and Salesforce security and sharing models. • Demonstrated experience owning architecture and technical governance for a complex, highly customized Salesforce environment with multiple integrations. • Experience consolidating fragmented teams, backlogs, development practices, or processes into a unified operating model or Center of Excellence. • Experience with modern release management and DevOps practices, including version control, environment and sandbox strategy, CI/CD, and deployment tooling. • Strong stakeholder management and executive communication skills, with demonstrated success partnering with leaders across Sales, Marketing, Finance, Data, and other business functions. • Experience owning intake, prioritization, and roadmap planning for a shared technology platform serving multiple business functions. • Experience managing technical delivery and team workflows in Jira or a comparable work-management platform. • Salesforce Application Architect, System Architect, Platform Developer II, or comparable advanced Salesforce certification. • Experience supporting RevOps and GTM systems and processes such as CPQ, forecasting, territory management, or lead-to-cash. • Familiarity with modern GTM and data technologies such as Snowflake, dbt, Gong, Clay, Slack automation, or comparable tooling. • Experience delivering AI- or LLM-enabled capabilities within CRM environments, including governance and human-in-the-loop design. • Experience managing vendor relationships, managed packages, licensing, and offshore or contract resources. • Experience operating in a HIPAA-regulated environment, including PHI handling and security and privacy review processes. • Prior experience in healthcare, digital health, or another regulated industry. • Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply. • Our privacy policy: https://springhealth.com/privacy-policy/
Responsibilities
• Build and lead the Salesforce CRM Center of Excellence, consolidating work across multiple teams into a unified operating model with clear intake, prioritization, technical standards, and ownership while reducing duplicated and shadow CRM development. • Manage, coach, and grow a high-performing team of Salesforce engineers, administrators, and analysts. Set clear expectations and career paths, align team members to their strengths, and identify and hire for critical capability gaps. • Own Salesforce platform architecture and technical governance, including data model integrity, declarative versus programmatic development standards, security and sharing models, release management and CI/CD, environment strategy, and technical debt reduction. • Bring sufficient technical depth to lead architecture and design reviews, evaluate tradeoffs, and challenge solution choices directly, ensuring solutions are scalable, maintainable, secure, and aligned with platform standards. • Partner across Product, RevOps, Sales, Marketing, Finance, Data, and Security to align the CRM roadmap with business priorities, translate strategy into a sequenced delivery plan, and communicate progress, risks, dependencies, and tradeoffs to senior and executive stakeholders. • Establish operational rigor for the Salesforce platform, including SLAs and support models for production issues, monitoring and incident response, documentation standards, release processes, and scalability planning ahead of business growth. • Create a culture of platform ownership and continuous improvement that balances near-term business needs with the long-term health and scalability of Spring Health’s CRM ecosystem. • Improve team throughput and increase the percentage of committed roadmap initiatives delivered on schedule with agreed-upon acceptance criteria met. • Reduce production incidents, change failure rates, and rollbacks associated with Salesforce releases. • Demonstrably reduce technical debt, unmanaged customizations, and duplicative automation while increasing adherence to architecture, design, and code-review standards. • Drive strong retention and engagement, grow internal promotions and Salesforce certifications, and reduce single points of failure across critical areas of the platform. • Improve partner satisfaction with the team’s responsiveness and solution quality while successfully consolidating Salesforce development and platform ownership within the CRM Center of Excellence.
Benefits
• $180K – $202.5K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • To keep your interview experience seamless and distraction-free, we use an AI Notetaker to record and transcribe our interviews. This helps interviewers focus fully on the conversation and ensures your responses are captured accurately. The recording will only be used internally for evaluation. If you would prefer not to be recorded, you can opt out on this page. Opting out will not impact your candidacy in any way. • Yes, I consent to be recorded • Opt out of recording • Yes, I currently need visa sponsorship • Yes, I may need a visa sponsorship in the future • No, I do not and will not need a visa sponsorship • I am unsure and will discuss in the interview • I don't wish to answer • I prefer to self-describe • No, I am not a veteran or active member • Yes, I am a veteran or active member • Bisexual and/or pansexual • White or European • Southeast Asian • Native Hawaiian or Pacific Islander • Middle Eastern or North African • Indigenous, American Indian or Alaska Native • Hispanic, Latinx or of Spanish Origin • Black or of African descent • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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