siena - Solutions Engineer - Remote
Requirements
• Pre-sales experience. 3–5+ years as a Solutions / Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs • Hands-on technical ability. Fluency with APIs, webhooks, and authentication methods; comfortable reading API docs, testing in Postman, and judging integration feasibility. You’ll need to be able to build • E-commerce CX stack breadth. Working knowledge of the ecosystem: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post-purchase. Breadth across the stack matters more than depth in one tool. • Clear communication. The rare ability to explain AI and technical concepts clearly to a non-technical CX or commerce leader, and to write tight SOWs, RFP responses, and handoffs. • Self-direction. Comfort prioritizing across many simultaneous deals in a fast, small-team startup — and building your own process and leverage (including with AI tooling). • Hands-on experience configuring, prompting, or selling LLM / AI agent products. • Experience working with contact-center technology • Experience writing and pricing custom-integration SOWs, or a forward-deployed / implementation background. • Familiarity with the rapidly evolving AI CX landscape
Responsibilities
• Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately • Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence • Lead live technical discovery: map the prospect's stack, answer "can it do X?" honestly, propose solutions when the standard product doesn't fit • Own multi-week POC and trial programs end to end, with a clean handoff to Deployment • Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself • Work in existing accounts alongside field deployment managers to scope new integrations and workflows • Draft, scope, and price Statements of Work, backed by the technical ROI case • Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals
Benefits
• Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster. • The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. • They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward. • OUR APPROACH TO AI • The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. • Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. • At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. • We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at [email protected].
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