voxy-engen - EnGen - Bilingual Student Success Coach & Enrollment Advisor
Requirements
• ● Fluency in English and Spanish (spoken and written) is required • ● French proficiency is strongly preferred • ● 2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or related fields • ● Strong written and verbal communication skills across phone, text, and email • ● Passion for helping adult learners build confidence, develop career-ready English skills, and achieve their personal and professional goals • ● Comfort engaging with learners from diverse cultural and professional backgrounds • ● Strong organizational skills and attention to detail • ● Ability to manage multiple learner follow-ups and tasks simultaneously • ● Comfort using CRM systems and communication tools (HubSpot experience is a plus) • ● A collaborative mindset and willingness to work across teams • ● Interest in adult education, language learning, workforce development, and mission-driven work • ● Ability to work independently and proactively in a fast-paced remote environment
Responsibilities
• ● Provide personalized coaching support to learners through phone, text, email, video calls, and live chat • ● Help learners identify the right content, pathways, and resources aligned with their career and learning goals • ● Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up • ● Monitor learner activity and identify learners who may benefit from additional engagement or support • ● Support learners in navigating career-focused English learning pathways and workforce-aligned content • ● Guide learners in using EnGen’s platform, features, workshops, and support services • ● Support enrollment and onboarding processes, including registration assistance and learner activation • ● Proactively follow up with learners who have not completed enrollment or participation milestones • ● Respond to learner questions, concerns, and missed calls in a timely and empathetic manner • ● Accurately document learner interactions and manage assigned tasks in HubSpot and other systems • ● Support re-enrollment efforts by contacting eligible learners and guiding them through next steps • ● Participate in weekly team meetings, trainings, and engagement initiatives • ● Identify learner communication barriers or trends and share insights with the team • ● Support virtual learner sessions and engagement activities as needed
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT