sugarcrm - SugarAI - Senior Product Manager

• Strategic Roadmap Ownership & Product Leadership • Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes • Act as a mini product leader, connecting vision, execution, and commercial impact • Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders • Ensure all initiatives are grounded in customer value, business impact, and technical feasibility • Identify and drive long-term strategic bets and growth opportunities across the product portfolio • Product Strategy, Planning & Agile Execution • Lead planning efforts that balance long-term vision with near-term delivery • Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability • Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives • Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation • Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently • Customer & Data-Driven Decision Making • Gather, analyse, and synthesise customer insights to ensure the product solves real problems • Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact • Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration • Maintain direct and continuous engagement with customers and stakeholders to refine product direction • Cross-Functional Leadership & Influence • Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes • Influence senior stakeholders and leadership teams, contributing to broader business strategy • Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption • Champion improvements in team processes and ways of working to increase efficiency and effectiveness • Product Leadership & Team Development • Mentor and support other product managers, elevating product thinking, execution quality, and impact • Help establish and scale best practices in product management, discovery, and delivery • Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement • Act as a role model for strong product leadership behaviours across the organisation • ## What You Will Bring: (Qualifications/Experience)