Bazaarvoice - Content Moderator, Native Spanish Speaker
Requirements
• Once initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week. 4 of those 16 scheduled hours must be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the base 16 hour schedule, Content Moderators are willing and able to flex up to work up to 29 hours per week based on the content volume. Flex time can be worked whenever they choose and are not scheduled. • Earned a bachelor’s degree or equivalent international credential • Proven professional working proficiency in English and native-level proficiency in Spanish • MUST live in and have authorization to work in the United States. MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH. • 3+ years of experience working in a fast-paced office environment • Able to swiftly read, comprehend and assess content, and make on the spot decisions • Highly comfortable with learning and utilizing new web-based applications and tools • Excel at actively engaging with team members in a remote environment • Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics • Consistently committed to working a semi-flexible schedule of 16-29 hours per week. 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday. • Willingness to provide quality assurance checks of other teammates and machine-moderated content. • Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required. • $14 - $18 an hour
Responsibilities
• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos. • Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics. • Attend 1-on-1 coaching calls as scheduled and as needed. • Willingness to check-in on days not scheduled to work. • Willing and able to work between 16 and 29 hours per week, based on content volume. • Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communications tools (Slack) and forums to be self-sufficient in managing performance expectations.
Benefits
• Customer is key • We see our own success through our customers’ outcomes. • We approach every situation with a customer first mindset. • Transparency & Integrity Builds Trust • We believe in the power of authentic feedback because it’s in our DNA. • We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. • Passionate Pursuit of Performance • Our energy is contagious, because we hire for passion, drive & curiosity. • We love what we do, and because we’re laser focused on our mission. • Innovation over Imitation • We seek to innovate as we are not content with the status quo. • We embrace agility and experimentation as an advantage. • Stronger Together • We bring our whole selves to the mission and find value in diverse perspectives. • We champion what’s best for Bazaarvoice before individuals or teams. • As a stronger company we build a stronger community. • Commitment to diversity and inclusion • Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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