HackerOne - Senior Director, Community
Requirements
• 12+ years across some combination of security / bug bounty, professional services or technical delivery, customer/client management, and community or ecosystem leadership, including leadership of managers and senior individual contributors. • security / bug bounty, professional services or technical delivery, customer/client management, and community or ecosystem leadership • Direct domain experience in security, professional services, client management, and/or bug bounty — enough depth to lead technical delivery and earn the trust of both researchers and enterprise customers. • Direct domain experience in security, professional services, client management, and/or bug bounty • Experience owning a product line, service line, or P&L, including responsibility for profitability and growth targets. • Experience owning a product line, service line, or P&L • Experience managing complex customer delivery and segmentation across global, enterprise accounts. • Experience managing complex customer delivery and segmentation • Experience building and executing growth strategies that deliver measurable business impact (engagement, retention, advocacy, revenue, or margin). • Experience leveraging analytics and operational metrics to inform strategy and drive organizational performance. • Experience leading security, developer, open-source, technical, or marketplace communities. • Experience running live event operations or high-touch professional-services delivery at scale. • Experience implementing AI-powered workflows, automation, and engagement programs to improve scale, quality, and efficiency. • Experience in high-growth SaaS, cybersecurity, platform, or marketplace businesses. • Experience partnering with executive leadership to influence company strategy.
Responsibilities
• Define and execute a multi-year strategy for HackerOne's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes. • Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio. • Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite • Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base. • Lead the professional-services management and technical delivery of live hacking engagements end to end • Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them. • Drive customer segmentation and management • Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs. • Set and deliver researcher growth and expansion goals • Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency. • AI First • Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact. • Multiply Your Impact • Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes. • Data-Driven Decision Making • and the profitability, delivery, and utilization metrics for the events product line • Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation. • Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success. • First Principles Problem Solving • Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust. • Change Agility • Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution. • Own the Outcome • live hacking events profitability, delivery quality
Benefits
• Tier A$247K – $302K • Offers Equity • Tier B$222K – $272K • Offers Equity • Tier C$210K – $257K • Offers Equity • HackerOne Pay Transparency • HackerOne defaults to disclosure in its pay transparency approach. All jobs are posted with the target hiring range, which is a subset of the full pay range for that role. We expect offers to be made within the target hiring range based on the selected candidate’s alignment to functional requirements for the role and our Talent and Leadership Principles. • Our U.S. compensation structure is based on the cost of labor by hub location. Candidates are assigned to a pay tier based on the hub they are aligned to. • Tier Locations • If you meet the criteria of the job requirements, we encourage you to apply. Our Talent Acquisition team can answer any salary-related questions you may have during the process. • HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). • HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. • HackerOne Values • HackerOne Values • HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. • Customer Obsessed • Default to Disclosure • Win Together • Senior Director, Community • Remote Location: Boston, MA; Seattle, WA; San Francisco, CA; Austin, TX; or Washington, DC • Tier A: $247-302K • Tier B: $222-272K • Tier C: $210-257K • Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program • Eligibility may differ by country • We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). • Visa/work permit sponsorship is not available. • Employment at HackerOne is contingent on a background check.
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