montu-uk - Prescriptions Support Coordinator
Requirements
• Previous experience in administration, data entry, customer support or another process-driven role where accuracy is essential. • Exceptional attention to detail and the ability to maintain concentration when completing repetitive, high-volume tasks. • Strong organisational skills with the ability to prioritise workloads and meet deadlines. • A practical, solutions-focused approach with the confidence to recognise when an issue needs escalating. • Excellent written and verbal communication skills, with a friendly and professional approach to patient interactions. • Confidence using computer systems, databases and spreadsheets, with the ability to learn new platforms quickly. • A commitment to maintaining confidentiality and handling sensitive information appropriately. • A proactive, reliable and adaptable approach to working within a growing business. • It Would Be Great If You Also Have • Previous experience working within healthcare, pharmacy or a patient-focused environment. • An understanding of prescription processes or medical terminology. • Experience handling confidential patient information and an understanding of GDPR within healthcare. • Previous pharmacy experience is not essential. We are more interested in finding someone with the right attitude, excellent attention to detail and a genuine commitment to delivering a great patient experience.
Responsibilities
• Reviewing and processing a high volume of prescription requests, ensuring accuracy and adherence to established procedures. • Contacting patients by telephone, email or messaging platforms to discuss alternative prescription quantities and accurately record their preferences. • Maintaining accurate and up-to-date patient records across internal systems. • Identifying discrepancies, unusual requests or queries requiring clinical input and escalating these to the appropriate pharmacist or prescriber. • Working closely with clinical and operational colleagues to ensure prescription requests progress efficiently. • Monitoring outstanding requests and following up where necessary to minimise delays to patient care. • Following standard operating procedures (SOPs) and identifying opportunities to improve existing processes. • Handling sensitive patient information confidentially and in accordance with GDPR. • Delivering clear, professional and compassionate communication to patients. • Working towards daily and weekly productivity and accuracy targets while maintaining high standards of quality. • We are looking for someone who enjoys working in a busy environment, has a natural eye for detail and takes pride in getting things right.
Benefits
• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays • Pension Matching: Up to 5% employer matching contributions • Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more • Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact • Enhanced Maternity & Paternity Leave
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