tailor - Forward-Deployed Product Manager - FDPM (US Remote)

• Work directly with clients to understand business needs and pain points • Translate those needs into clear, prioritized requirements for engineers • Own the Client Relationship • Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery • Proactively manage expectations, timelines, and feedback loops. • Support Internal Teams • Provide context and clarity to engineers to help ensure smooth delivery. • Ensure alignment between what was requested, what’s being built, and what’s being shipped. • Build Repeatable Patterns • Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments. • Help improve internal handoff flows, requirement intake, and communication patterns. • Shape the Product Roadmap • Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision. • 2+ years in a Software Company • Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments. • 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction • Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes. • Exceptional communication skills — you can make complex things sound simple and actionable. • Organized, structured thinker who can reduce ambiguity • Technically fluent enough to collaborate with engineers and ask the right questions • Based in or willing to be frequently present in Los Angeles. ~20% travel. • Travel requirements/expectations. 15-20% • Experience with ERP, internal tools, or operational SaaS products • Familiarity with APIs, data workflows, or developer platforms • Consulting or customer onboarding background • Comfortable supporting multiple stakeholders and balancing competing priorities