hyperhug - Community Coordinator (GameDev)
Requirements
• 2 - 4 years in community management, QA, or coordination gaming or mobile preferred. • Experience moderating or growing a player community. • Hands-on experience with issue trackers (Jira or similar). • Ability to write clear, reproducible bug reports in English and Russian. • Background in multiplayer survival games (Rust, Last Day on Earth, Frostborn, DayZ, ARK or similar) you should genuinely play this genre. • Familiarity with SDK-style support tools and willingness to learn automation workflows. • Attention to detail; comfortable working with structured data in Google Sheets. • Organized, self-directed, quick learner, able to work independently with a high volume of inbound activity. • Russian - C1+, English - B2+ level. • Experience running community events, contests, or AMA sessions. • Background in mobile or PC game QA. • Familiarity with Unity and how client-side bugs typically look. • Experience with PlayFab or other game backend services. • Prior support experience in a gaming project. • Experience with automation tools (n8n, Zapier, Make). • Active player of Oxide: Survival Island or similar mobile survival games.
Responsibilities
• Run our open beta program: set weekly focus tests, communicate priorities in Discord, and keep momentum in the community. • Validate community bug reports, reproduce reported issues, and write clear, minimal repro steps for engineering. • File and maintain Jira tickets with proper priority, labels, and de-duplication. • Design and run reward system (for bugs): evaluate reports for quality and first-to-report status, maintain the Reward Ledger, and coordinate in-game reward delivery. • Write a weekly digest for the development team: top issues, trends, regression candidates. • Run and grow our community: moderate platforms, set the tone, and organize events, contests, polls, and AMAs with the development team. • Track player sentiment across Discord and other public channels, facilitate all the discussions. • Be the visible voice of HyperHug for players: clear, friendly, on-brand communication. • Handle incoming player tickets in SDK during downtime from bug-hunt and community work, escalate technical issues to the development team via established processes. • Assist in preparing new game versions by validating player-reported issues, surfacing recurring problems, and identifying incidents early.
Benefits
• Remote work format. • A passionate and supportive team that values creativity and ownership. • Opportunities for professional growth. • A culture built on initiative, transparency, and collaboration.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT