Bankjoy - Senior Implementation Manager
Requirements
• Banking or fintech experience is required. You understand accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks. • 5+ years in software implementation, client onboarding, or technical project management, with demonstrated ownership of complex financial institution projects from planning through launch. • Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting. • A record of managing concurrent client projects, external vendors, scope changes, and delivery risks with clear ownership and current project records. • Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization. • Clear written and verbal communication, including difficult client conversations, executive updates, and explaining technical constraints without making unsupported commitments. • Experience mentoring colleagues and improving implementation processes. Comfort working in a lean team and doing configuration, documentation, and follow-up yourself. • Experience with Smartsheet, Jira, and Confluence or equivalents. Comfortable using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements. • 🎁 What You Get • 🎁 What You Get • A fast-paced and collaborative environment
Responsibilities
• This is a hands-on senior individual contributor role with no direct reports. You'll configure and validate client environments, lead testing and launch preparation, and mentor Implementation Managers and Specialists. • Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success. • Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria. Resolve gaps early and manage changes to scope and delivery commitments. • Lead kickoff meetings, working sessions, and client status calls. Explain product limitations and core-specific requirements clearly, including to nontechnical client teams. • Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues. Maintain accountability for each dependency and decision. • Configure and validate environments through Bankjoy's admin tools. Document client settings, integration prerequisites, data requirements, and known limitations. • Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks, decisions, and a written weekly status update. Escalate blockers with a proposed recovery plan. • Lead user acceptance testing (UAT), client training, and defect triage. Reproduce issues, distinguish configuration or data problems from defects, and give technical owners actionable evidence. • Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning with technical owners. Confirm client sign-off and required approvals before launch. • Handle senior client escalations with clear facts, realistic options, and agreed next steps. Manage concurrent priorities while protecting delivery quality and client trust. • Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations. Improve core-specific guides and templates, and mentor colleagues through complex delivery work.
Benefits
• Stock options at a well-funded startup • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA). • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada). • Retirement plan with 4% company matching • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing • 3-5 weeks PTO depending on tenure • End of year shutdown • Performance-based bonuses • Remote first culture • ⚖️ Equal Employment Opportunities at Bankjoy
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT