Technical Support Engineer
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Requirements
• 1–3 years of experience in technical support, systems engineering, networking, or IT operations • Foundational understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE) • Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments • Strong analytical thinking and clear documentation skills • Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems • Experience supporting IP camera systems, video platforms, or edge-connected devices • Familiarity with Linux-based environments • Exposure to scripting or automation (Python or similar) • Relevant certifications such as CCNA, Network+, or Security+ • ✍️ Hiring Philosophy • We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell. • We aim to provide both product & industry expertise whenever we interact with prospects and customers. • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication. • Our Interview Process • We keep it focused and respectful of your time—our typical process includes: • Take-home technical assessment (approximately 1 hour) • 45-minute peer technical interview to review your assessment and discuss collaboration with the team • 60-minute final conversation with our executive team
Responsibilities
• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. • Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. • Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. • Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. • Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. • Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. • Coordinate testing and validation of new hardware and software in production-like, real-world environments. • Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. • Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. • We don’t do cookie-cutter. If you’ve got the grit, the drive, and the track record—especially in security or AI—we want to hear from you. Even if you don’t check every box, let’s talk.
Benefits
• Support Engineer I$80K – $100K • Offers Equity • We believe in fair pay, clear expectations, and rewarding people for their impact, not just their hours. We value your time and won’t waste it. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full address. We us this for your offer paperwork, and your information will remain secure. • or drag and drop here • To make the most of your time and ours, we’d appreciate a breakdown of your desired or target compensation - including base, variable, and total OTE. This helps us align early and ensures we’re not moving forward on something that ultimately won’t be a fit. • Employee Referral • Job Board (e.g., Indeed, Glassdoor) • Recruiter Outreach • News Article / Press Event or Conference • Less than 1 year in technical support, IT, or systems roles • 1–3 years in technical support, systems engineering, networking, or IT operations • 3–5 years in technical support, systems engineering, networking, or IT operations • 5+ years in the above • Routers & switches • None of the above, but I'm willing to learn • I observe and escalate issues to another team • I assist with troubleshooting when directed • I independently investigate, diagnose, and drive resolution • I have not worked on production issues, but I'm willing to learn • Cloud-based systems (AWS, GCP, Azure, etc.) • On-prem or hybrid infrastructure • Edge devices or hardware-connected systems • Linux-based systems • Move on once the issue is fixed • Document root cause, resolution, and prevention steps • Create or update runbooks / knowledge base articles • Yes — regularly (Python, Bash, etc.)