benchmarkhealth - Behavioral Health Advocate (PST)
Requirements
• Bachelor’s degree in mental health related field • 2–5 years of professional experience in behavioral health or a related field • Experience with measurement-based care and structured goal-setting approaches (e.g., SMART goals, PHQ-9/GAD-7 tracking) • Strong ability to engage patients in goal-oriented, short-term interventions • Comfort working within structured care models that include documentation and care coordination requirements • Ability to work Pacific Standard Time Hours • Experience working within the Collaborative Care Model (CoCM) or similar integrated care setting • Experience managing clinical escalations and performing safety risk assessments • Experience working with patients with serious mental illness • Experience working with children and adolescents • Exceptional interpersonal and relationship-building skills; ability to build trust and rapport quickly • Strong organizational skills with the ability to manage multiple patient cases and documentation requirements concurrently • Strong documentation skills with attention to detail and quality standards • Ability to balance patient-centered care with structured workflows and expectations • Adaptability and flexibility in a fast-paced, early-stage startup environment • WORKING CONDITIONS • This is a remote position working Pacific Standard Time hours. As a contractor role, schedule flexibility is expected in alignment with care delivery needs and contractual expectations.
Responsibilities
• Build and maintain ongoing, trust-based relationships with patients while providing longitudinal support, care coordination, and guidance tailored to individual needs • Screen and assess patients for behavioral health symptoms and help patients navigate behavioral health services, including therapy, psychiatry, and community resources • Collaborate with the care team to develop, communicate, and adjust treatment recommendations as appropriate • Work with patients to set measurable, personalized goals using evidence-based approaches (e.g., behavioral activation, problem-solving treatment, motivational interviewing) • Use validated screening tools (e.g., PHQ-9, GAD-7) to guide care, monitor patient progress, and proactively adjust support strategies as needed • Serve as a liaison between patients, primary care providers, psychiatric consultants, and external behavioral health providers • Participate in caseload consultation with psychiatric consultants and coordinate follow-up recommendations with the care team • Maintain accurate, timely, and audit-ready documentation to support high-quality care, measurement-based care delivery, and billing requirements • Partner with clinical and operations teams to improve workflows and patient experience • PERFORMANCE EXPECTATIONS • Deliver high-quality, relationship-driven, and goal-oriented patient care • Maintain accurate, timely, and audit-ready documentation • Meet expected thresholds for billable care management activities • Participate in structured case review and care coordination processes • Consistently support measurement-based care and patient outcome tracking
Benefits
• This is a 1099 independent contractor role. • Compensation is based on completed, documented, and billable care management activities. These activities are time-based and accrued per patient per month in alignment with payer and CMS guidelines. • Payment is contingent upon accurate, timely, and audit-ready documentation that supports both clinical quality and billing requirements.
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