Newsela - Contract: Deal Support Coordinator
Requirements
• Bachelor’s degree or equivalent experience preferred. • 1+ year experience in data entry, sales support, customer service, or operations. • Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus. • Strong attention to detail, accuracy, and consistency in work. • Ability to manage multiple tasks and meet deadlines in a fast-paced environment. • Strong communicator in English at a professional level (written and verbal) • Proactive, collaborative, and eager to learn sales operations processes. • Hours: 8 hours a day Monday - Friday between 8:00am - 8:00pm (Eastern Standard Time - US) - We are flexible on start time as long as you can do 8 hours a day between these times. Please note that interviews will take place between these times as well. • Please note that interviews will take place between these times as well. • Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (Apple) product. • The device must be a Mac (Apple) product. • Additional Role Details: • This contract position is paid a monthly rate (USD). • This person must be located in one of the following countries: Argentina; Brazil; Chile; Colombia; Costa Rica. • Please note that given the nature of the position, this role will not be eligible to participate in company-sponsored benefits. • The contract is estimated to last 12 months with the potential for extension, though an extension is not guaranteed. • All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
Responsibilities
• Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly. • Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes. • Handle contract amendments (e.g., billing address changes, term extensions, product swaps) by preparing required documentation and routing approvals as needed. • Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies. • Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs. • Monitor our internal Slack deal support hotline channel and route requests appropriately. • Become a subject matter expert for our customer-facing teams by answering transactional questions and supporting their deals input (e.g., quote status, required approvals). • Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions. • Provide general administrative support to the Deal Desk team.
Benefits
• Work From Home: We are a fully remote company! • Work From Home: • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers! • Make A Difference: • Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
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