Bankjoy - Product Manager III - Core Integrations & Digital Banking
Requirements
• 5–8 years of experience in product management, product ownership, technical implementation, or a closely related role in fintech or financial services. • Strong hands-on experience with core banking systems, digital banking platforms, ACH, payments, or system integrations. • Deep technical fluency with APIs, data flows, and system integrations. • Proven ability to independently triage and resolve complex technical and workflow issues. • Extensive client-facing experience with strong communication and relationship management skills. • Exceptional multitasking and prioritization skills across multiple concurrent workstreams. • Strong responsiveness and follow-through in managing client and internal requests. • Excellent written and verbal communication skills. • Experience working with credit unions or community banks. • Computer Science background or prior coding experience. • Familiarity with platforms such as Q2, Apiture, Temenos, Fiserv, or similar digital banking vendors. • 🎁 What You Get • 🎁 What You Get • A fast-paced and collaborative environment
Responsibilities
• Core Integrations & Technical Product Ownership • Own the delivery of core banking integrations and foundational digital banking features end-to-end. • Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects. • Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs. • Support testing and validation of integrations prior to client launch. • Monitor post-launch issues and trends to proactively identify root causes and drive product improvements. • Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows. • Client Engagement & Communication • Serve as a primary client-facing product contact throughout implementations and post-go-live support. • Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths. • Communicate complex technical concepts clearly and confidently to non-technical audiences. • Proactively surface client feedback and recurring issues to internal product and engineering teams. • Issue Triage & Cross-Functional Collaboration • Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows. • Independently investigate, analyze, and resolve issues before escalating to engineering. • Determine whether issues are configuration-related, expected behavior, data-related, or true product defects. • Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required. • Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues. • Backlog Management & Execution • Maintain a well-organized and prioritized JIRA backlog across multiple workstreams. • Write clear user stories, acceptance criteria, and supporting documentation. • Track delivery progress, dependencies, and follow-ups across projects. • Proactively identify risks and communicate updates to stakeholders. • Balance competing priorities across client-facing issues, integration delivery, and backlog management.
Benefits
• Stock options at a well-funded startup • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA). • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada). • Retirement plan with 4% company matching • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing • 3-5 weeks PTO depending on tenure • End of year shutdown • Performance-based bonuses • Remote first culture • ⚖️ Equal Employment Opportunities at Bankjoy
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