MNTN - Salesforce Business Analyst
Requirements
• 3–5 years as a Business Analyst, ideally in a Salesforce and/or RevOps environment • Strong requirements elicitation, user-story writing, and process-mapping skills, you ask the second and third question, not just the first • Working knowledge of Salesforce, objects, records, reports, and how automation works conceptually (Salesforce Admin certification a plus) • Experience running UAT, writing documentation, and managing stakeholders across go-to-market teams • Experience running a request-intake / triage process and keeping a shared queue (e.g., a Jira project) clean and current • Some familiarity with Salesforce release mechanics, sandboxes, change sets or a CI/CD tool, and how a build moves from dev to production • Comfort in a fast-moving, cross-functional environment where priorities shift and clarity is your job to create • Familiarity with the GTM stack, LeanData, Qualified, Inflection, Nooks, and with BI/reporting tools like Tableau • RevOps process knowledge: segmentation, lifecycle, coverage, and forecasting • What success looks like • Translates complex or ambiguous business needs into clear process designs, requirements, user stories, and acceptance criteria. • Improves intake quality so approved work is fully scoped, prioritized, and ready for the delivery team to build. • Leads business testing and stakeholder signoff, helping ensure releases solve the intended problem and are ready for adoption. • Maintains clear process and system documentation while reducing requirement-related rework and back-and-forth for builders. • Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
Responsibilities
• Partner with RevOps and stakeholders across sales, CS, and marketing ops to elicit, challenge, and document requirements • Translate business needs into clear user stories with acceptance criteria, and map current and future-state processes (opportunity management, handoffs, routing, account plans) • Own the intake queue as the single front door for incoming requests, triage and resolve daily-ops items, and backlog others for roadmap prioritization, keeping requesters updated on status • Own triage and intake hygiene, keeping queues clean, scoped, and legible • Own UAT, write and run test plans, validate against acceptance criteria, and coordinate release readiness with Technical Enablement • Track work through the delivery pipeline, sprint boards, sandbox promotion, and release timing, so what you've specified actually ships on schedule • Maintain documentation, data-dictionary entries, and process/SOP artifacts so the system stays legible • Do light declarative configuration where it helps (reports, fields, layouts)
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