AlphaSense - Account Manager, Consulting & Professional Services
Requirements
• Commercially accountable: You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business. You've carried renewal and expansion targets for client accounts you managed after the initial sale. • Commercially accountable: • Relationship-driven: You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients. • Relationship-driven: • A subject matter expert: You excel at what you do and know how to succeed within your role. This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics. • A subject matter expert: • Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly. • Energetic and Creative: • You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment. • You understand our business: • Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers. • Committed to delivering results: • A strong communicator: You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You'll need to distill and explain complex issues in simple terms. • A strong communicator:
Responsibilities
• Maximize retention rate across the book of business • Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals • Identify revenue at risk in order to best position the company to prevent churn • Forecast retention rates • Collaborate with Account Executives to identify growth opportunities within the book of business • Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor • Hold Business Reviews with key stakeholders • Consistent proactive outreach with material and information that's relevant for our user base • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.) • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts • For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. • You may also be offered a performance-based bonus, equity, and a generous benefits program.
Benefits
• $100,000—$120,000 USD • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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