SpaceX_Global - Sr. Business Operations Manager (Starlink Europe Growth)
Requirements
• Bachelor’s degree in engineering, business, mathematics, or economics • 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship • 4+ years of professional experience in Excel or programming • Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis • Experience working with payments, incentives, affiliate programs, retail operations, supply chain, or distributor economics • Experience leading demand or trading performance forecasting outputs within a fast-paced working environment • Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution • Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority • Strong communication skills and ability to translate business questions into data analysis and concrete actions • Comfortable operating across multiple functions and countries in a fast-moving environment • Familiarity with consumer technology, connectivity, e-commerce, or retail businesses • Fluent in both spoken and written English • Must be available to work extended hours and weekends as needed • Willingness to travel to customer sites, other SpaceX locations, and events as needed
Responsibilities
• Query internal databases and systems, build recurring and ad-hoc reports, and perform analysis to investigate business issues and identify growth or operational opportunities • Leverage all available data source to support ad-hoc performance deep dives and robust business casing for new propositions • Define the data-led processes, frameworks, and structures that enable improved KPI visibility and a faster cadence of critical insights for the Europe business • Leverage data & demand trends to inform accurate demand forecasting for service subscription sales, as well as hardware production volumes by market and hardware type • Tracking purchase orders from placement through delivery, while also identifying and coordinating issues across Logistics, Customs, Tax, Supply, and other relevant teams, when required • Support our retail operations & consumer growth team in tracking service orders, distributor rebates, incentives, and other commercial programs; identify discrepancies and coordinate corrections with Finance, Payments, Retail Operations, and Distribution Operations • Act as the Europe operational & data led interface with Product, Product Growth, Retail Operations, Finance, Payments, Supply, Logistics, Tax, Distribution Operations, and other US-based teams, driving open issues through closure • Build and maintain lightweight controls and reporting across affiliates, payments, rebates, service orders, supply execution, and other critical Europe processes, improving visibility and reducing resolution time
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