vic.ai - Technical Outcomes Manager
Requirements
• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role. • Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes. • Experience working with SaaS products and enterprise customers. • Excellent communication skills with the ability to explain technical concepts in a business-friendly way. • Experience managing multiple customer priorities in a fast-paced environment. • Strong project management and organizational skills. • Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms. • Comfortable working with CSV data, APIs, integrations, and software configuration. • Familiarity with SQL. • Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving. • Previous experience in consulting, business transformation, or operational advisory roles. • Experience working with finance, accounting, or ERP systems is a plus. • WHAT MAKES YOU SUCCESSFUL • You're naturally curious and enjoy digging into data until you understand the "why." • You embrace new technology and enjoy learning emerging AI tools. • You think like a consultant, not just a support resource. • You balance technical depth with exceptional customer communication. • You proactively identify opportunities to improve customer outcomes. • You thrive in ambiguity and enjoy solving challenging problems. • You're collaborative, resourceful, and comfortable working across multiple teams. • WHY YOU'LL LOVE WORKING AT VIC.AI http://Vic.ai • Help shape the future of AI in enterprise software. • Work alongside talented, collaborative teammates who are passionate about innovation. • Influence how customers adopt AI and transform their finance operations. • Competitive compensation, equity, and comprehensive benefits. • Flexible remote-first culture with opportunities to collaborate across teams. • A company that values curiosity, ownership, continuous learning, and putting customers first. • If you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you.
Responsibilities
• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai http://Vic.ai journey. • Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations. • Translate technical findings into clear business insights for both technical and non-technical audiences. • Become a subject matter expert on the Vic.ai http://Vic.ai platform and customer workflows. • Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass. • Partner with customers to improve business processes and maximize platform adoption. • Troubleshoot complex customer issues, coordinating with Product and Engineering as needed. • Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes. • Develop best practices, documentation, and repeatable processes that improve the customer experience. • Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements. • Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.
Benefits
• Help shape the future of AI in enterprise software. • Work alongside talented, collaborative teammates who are passionate about innovation. • Influence how customers adopt AI and transform their finance operations. • Competitive compensation, equity, and comprehensive benefits. • Flexible remote-first culture with opportunities to collaborate across teams. • A company that values curiosity, ownership, continuous learning, and putting customers first. • If you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you.
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