notion - Head of Customer Success, EMEA

• You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions • You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders • You are a powerhouse leader who attracts, inspires, develops, and retains top talent • You are customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value • You are data-driven and can set the right performance indicators for your organisation • You bring operational rigour and systems thinking across the customer lifecycle • You have a growth mindset and view setbacks as learning opportunities • You're highly adaptable and thrive in a rapidly changing business environment • You're ready to drive adoption and usage to maximise net dollar retention across EMEA • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.