notion - Head of Customer Success, EMEA

• You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions • You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders • You are a powerhouse leader who attracts, inspires, develops, and retains top talent • You are customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value • You are data-driven and can set the right performance indicators for your organisation • You bring operational rigour and systems thinking across the customer lifecycle • You have a growth mindset and view setbacks as learning opportunities • You're highly adaptable and thrive in a rapidly changing business environment • You're ready to drive adoption and usage to maximise net dollar retention across EMEA • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite • You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. • Equal Opportunity & Accommodations • We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply.