duffel - Senior Customer Success Manager (London)
London - Hybrid+ Equity2mo ago
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Responsibilities
• Analyze customer performance. • Find mutual growth opportunities for customers. • Conduct business reviews with clients and stakeholders. • Manage overall customer satisfaction levels. • Collaborate with a cross-functional team across Duffel, including Product, Engineering, Finance, and Travel Operations to ensure superior customer experience.
Benefits
• Deep knowledge of travel technology - specifically airline and/or hotel distribution systems. • Experience leveraging AI automation to increase efficiency in customer portfolio management. • Experience working with customer support and operations teams.
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