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Jobs(38,923)/Customer Success Manager Role(806)/duffel (7) - Senior Customer Success Manager (London)

duffel - Senior Customer Success Manager (London)

London - Hybrid+ Equity4mo ago

In Office Senior EMEA Airlines Customer Success Manager Head of Customer Success Customer Success

Responsibilities

• Analyze customer performance. • Find mutual growth opportunities for customers. • Conduct business reviews with clients and stakeholders. • Manage overall customer satisfaction levels. • Collaborate with a cross-functional team across Duffel, including Product, Engineering, Finance, and Travel Operations to ensure superior customer experience.

Benefits

• Deep knowledge of travel technology - specifically airline and/or hotel distribution systems. • Experience leveraging AI automation to increase efficiency in customer portfolio management. • Experience working with customer support and operations teams.

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