Wheely - Marketplace Operations Lead
Requirements
• We are looking for analytically exceptional, entrepreneurial operators who thrive on ownership and are comfortable solving complex, open-ended problems in real-time operating environments. • Experience: 4+ years of professional experience in a fast-paced, highly analytical environment (e.g., Marketplace/Platform Operations at a ride-hailing or logistics scale-up, Management Consulting, Investment Banking, or Tech Corporate Strategy). • Technical Analytics: Advanced proficiency in SQL is strictly required. You must be comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis. • Technical Analytics: • Advanced proficiency in SQL is strictly required. • Execution Mindset: Proven track record of moving rapidly from data-driven hypotheses to hands-on execution and operational implementation. • Execution Mindset: • Direct experience working within the marketplace, pricing, or driver operations teams at a major mobility, on-demand, or location-based services platform (e.g., Uber, Lyft, Bolt, Deliveroo). • Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch.
Responsibilities
• Marketplace Health & Liquidity: Own core marketplace metrics including fulfillment rates, Estimated Times of Arrival (ETAs), chauffeur utilization, and cancellation rates across the market. • Marketplace Health & Liquidity: • Pricing & Incentives Strategy: Develop, test, and optimize localized pricing structures, dynamic pricing (surge) algorithms, and chauffeur incentive programs to stabilize the marketplace during peak hours and high-demand events. • Pricing & Incentives Strategy: • Product & Algorithm Collaboration: Partner closely with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling. • Product & Algorithm Collaboration:
Benefits
• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice • Base salary of £65,000 to £90,000 p.a. • Employee stock options plan • Private medical and dental insurance • Life and critical illness cover • Best-in-class equipment • Monthly credit towards Wheely journeys • Cycle to Work scheme • Professional development stipend • All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
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