Bybit - Social Media & Community Lead

Remote - Europe - Remote; Middle East1w ago

Remote Staff EMEA Transportation Community Lead Digital Marketing Team Leadership Product Marketing Customer Training Learning & Development Brand Strategy Customer Engagement Governance Stakeholder Management Coaching Reporting Resource Allocation

Requirements

• 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organisation. • Proven experience leading regional or global social media and community functions across multiple markets. • Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management. • Experience developing scalable frameworks, governance models, playbooks, and operational standards. • Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership. • Excellent analytical, communication, and presentation skills, with the ability to translate community insights into business recommendations. • Profile • Strategic thinker who understands how social media and community contribute to brand, product, and business growth. • Passionate about customer engagement and building trusted communities. • Highly collaborative, with the ability to influence without direct authority across global and regional teams. • Data-driven, commercially minded, and comfortable making decisions based on customer insights and performance metrics. • Thrives in a fast-paced, high-growth environment and enjoys building scalable functions from the ground up. • Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Responsibilities

• Lead as Social Media & Community COE to the regional team, defining the regional strategy, governance, and operating framework across all social and community channels. • Establish scalable frameworks, playbooks, and best practices that enable regional teams to execute consistent, high-quality social and community initiatives. • Own the collection, consolidation, and analysis of community feedback, social listening, and customer sentiment, translating insights into actionable recommendations for business stakeholders. • Build and strengthen brand trust by developing community engagement strategies and supporting reputation management initiatives across key markets. • Partner with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are embedded into product launches, campaigns, and customer communications. • Train and enable regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to improve execution quality and operational maturity. • Define performance metrics and reporting frameworks to measure community health, engagement, sentiment, and social media effectiveness across regions. • Continuously identify opportunities to optimise processes, tools, governance, and resource allocation between global and regional teams.

Benefits

• At Bybit, we are committed to fostering a supportive and enriching work environment. • Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.