NICE - Lead Business Consultant, VRS, CX

• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement. • Discover, identify and create business cases for value of the product portfolio • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise • Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement • Manage consulting program with continuous alignment with entire product implementation program • Establish and monitor progress toward business success criteria for each product and BU • Map business case into action items and solution design • Align launch strategy with use case and value priorities • Secure buy-in from different stakeholders (Internal and External) • Provide input into technical project plan, overlaying VRS activities • Single point of communication for business case activity and value realization • Hold all parties (customer included) accountable to agreed plan and pushes execution of action items • Expertly handle large scale customer engagements and the VRS Program with Customers • Provide expert guidance and deliver strong advisory best practice Project Management and consulting. • Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives • Develop repeat business opportunities via successful delivery, credibility and thought leadership • Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain