Customer.io - Technical Marketing Operations Manager
Requirements
• AI Proficiency: You'll regularly use AI to support your own technical work, whether that's debugging code, refining workflows, or surfacing relevant solutions through well-crafted prompts. Beyond individual use, you should have a solid understanding of where AI is the right solution to solve business needs versus when traditional, code-based approaches are more appropriate. • AI Proficiency: • 2 to 5 years in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similarly technical GTM systems role, ideally at a B2B SaaS company. • 2 to 5 years • Strong hands-on experience working with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems. • Comfort reading API documentation, testing requests, inspecting payloads, troubleshooting errors, and understanding how data moves between systems. • Experience building automations in tools like Customer.io, Salesforce Flow, n8n, Zapier, Make, Airtable, or similar platforms. • Ability to write or modify lightweight scripts for operational tasks, such as batch data updates, CSV transformations, API calls, enrichment jobs, or one-off workflow fixes. • Strong problem-solving skills and the ability to independently diagnose ambiguous systems issues across multiple tools. • Excellent documentation habits, with the ability to explain technical systems clearly to non-technical stakeholders. • Comfort operating in a fast-growing startup environment where systems change quickly and practical judgment matters.
Responsibilities
• Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts. • Build and own GTM integrations: • Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks. • Create reliable automation workflows: • Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems. • Debug data and workflow failures: • Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps. • Support GTM systems architecture: • Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization. • Improve data quality and accessibility: • Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools. • Write lightweight operational scripts: • Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions. • Collaborate with GTM teams:
Benefits
• We believe in transparency. Starting salary for this role is $105,000-$125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • $105,000-$125,000 USD • We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • See full benefits here: https://customer.io/careers • Our Process • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with Recruiter • 45-minute joint call with Hiring Manager and technical lead • 30-minute call with a cross-functional partner • 1-hour live technical conversation with the panel • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page (https://customer.io/careers/) for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read - apply now.
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