Director, Logistics
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Requirements
- 7+ years in logistics, operations, or supply chain, with 3+ years leading teams across multiple functions and/or geographies.
- Demonstrated experience building and scaling delivery operations, ideally including launching an in-house fleet and operating in a hybrid in-house/third-party environment.
- Strong command of last-mile operations fundamentals, including dispatch, routing, driver performance, vendor/DSP management, incident response, and on-site execution.
- Exceptional people leadership: a track record of developing talent, building high-performing teams, delivering candid feedback, and maintaining high standards through thoughtful performance management.
- Operational systems and process excellence: ability to design repeatable workflows, document them clearly, and scale execution across changing conditions and high volume.
- AI/automation fluency: proven ability to identify repeatable work, translate it into automation opportunities, and partner with technical teams to implement AI-driven workflows.
- Data-driven operating cadence: comfort defining metrics, building dashboards, diagnosing issues with data, and translating insights into concrete changes to process and tooling.
- Strong cross-functional influence: ability to align stakeholders, communicate tradeoffs, and convert operational complexity into clear plans across Product, Engineering, and Customer-facing teams.
- Bias for action and full ownership: you move quickly, operate well in ambiguity, and take accountability for outcomes.
- Relevant domain experience preferred: food delivery, on-demand logistics, hospitality operations, or other time-sensitive service environments.
- Strong technical aptitude: comfort working with dispatch tools, tracking systems, workflow automation, and operational platforms (and knowing what “good” looks like).
- Excellent written and verbal communication: clear documentation, crisp updates, and the ability to tailor communication from frontline operators to exec stakeholders.
Responsibilities
- Lead and develop the Logistics Operations team across fulfillment and on-site operations; build a culture of high ownership, strong judgment, and continuous improvement—where ICs are operators who solve problems, not button clickers.
- Stand up and scale Sharebite’s in-house driver fleet to transition from a fully third-party model to a hybrid in-house/third-party system; own the build from hiring and onboarding through scheduling, performance management, and cost/quality optimization.
- Overhaul logistics workflows end-to-end, including dispatch/DSP and driver assignment, restaurant/driver handoff, last mile and “final 30 feet,” on-site operations, customer experience, ETA accuracy, and driver tracking.
- Build reliable, predictable operating processes that other teams can trust and sell against; clearly document how things work, define expectations and inputs for pilots/trials/launches, and ensure smooth execution from day one.
- Lean aggressively into AI and automation in partnership with the Director, Customer Care; design an AI-first model for live order operations that reduces manual work, improves consistency, and scales intelligently.
- Drive accountability and raise the bar continuously by evaluating roles, scope, and workflows with an eye toward “lifting the floor”; invest in top performers, coach decisively, and make hard calls when standards aren’t met.
- Partner cross-functionally with Product, Engineering, Sales, Customer Care, and Restaurant Success to surface operational insights, translate them into requirements, and ensure logistics realities shape roadmap and go-to-market plans.
- Own key operational metrics and reporting by defining KPIs and building the mechanisms to track, improve, and forecast performance across on-time delivery, order quality, driver productivity, customer satisfaction, and unit economics.
- Serve as the primary escalation point for delivery operations, solving high-severity issues in real time and implementing systemic fixes to prevent recurrence.
Benefits
- At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.
- If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].
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