Airwallex - Team Manager, Account Management, SME & Growth

Hong Kong3w ago

In Office Mid APAC Banking Fintech Payments Account Manager Growth Manager Account Management Team Management Coaching Stakeholder Management Product Marketing

Requirements

• We’re looking for people who meet the minimum requirements for this role. Preferred qualifications are a plus, but not mandatory. • At least 5+ years of relevant working experience • 3+ years of experience in account management, including managing complex, multi-stakeholder accounts, ideally within payments, fintech, SaaS or B2B technology. • 2+ years of experience leading and developing Account Managers or similar commercial teams, ideally in a high-growth or scale-up environment. • A proven track record of meeting or exceeding revenue targets. • Strong commercial acumen, with experience leading negotiations, renewals, commercial structures and executive-level conversations. • A strategic and analytical mindset, with the ability to analyse customer data, market trends and product usage to identify growth opportunities and develop structured account strategies. • A bachelor’s degree or equivalent qualification. • Experience in payments, FX, card issuing, treasury or financial platforms. • Experience in B2B software or other complex technology solutions. • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity

Responsibilities

• Lead, coach and develop a high-performing team of Account Managers, including hiring, onboarding and performance management. • Own commercial outcomes across your portfolio, driving revenue growth through cross-sell, upsell and expansion while managing retention, churn and key negotiations. • Define and execute the account management strategy in partnership with regional leadership. • Act as executive sponsor for strategic customers, building senior stakeholder relationships and supporting customers from onboarding through to scale. • Lead structured portfolio reviews and WBRs, using data-driven insights to identify priorities and drive clear action plans. • Partner cross-functionally to deliver a consistent, high-quality customer experience, resolve issues and improve processes. • Use customer feedback and data to identify trends, surface product gaps and influence Product priorities. • Own portfolio forecasting and reporting across revenue, pipeline, risk and customer health. • Contribute to territory planning and coverage models as the organisation scales.