Boulevard - Senior Product Manager, AI Receptionist
Requirements
• 5-8 years in product management, with experience in B2B2C or both B2C and B2B environments, so you know what it means to serve a business and their end customer at the same time. • Experience shipping AI-powered products: you know how to shape how AI behaves, design for when it falls short, and earn user trust over time. • LLM fluency: enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator. • AI-native habits in your own practice: you use tools like Claude daily, run side projects, and stay close to how the technology is evolving. • Strong voice-of-customer instincts, including building for users who are skeptical of automation and designing for trust. • Data fluency: you’re comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence. • Cross-functional leadership: you’ve influenced engineering, design, and data teams without relying on authority, and kept multiple workstreams moving in parallel. • Clear communication: you can translate complex AI product decisions for business owners, cross-functional partners, and leadership alike. • A plus: experience with conversational AI, voice interfaces, or messaging products; vertical SaaS or services-industry platforms; AI quality evaluation; and a genuine affinity for small businesses. • How we’ll take care of you: • At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $129,000 - $161,300 per year. For all other U.S. locations, the anticipated base salary range is $113,400 - $155,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. • $129,000 - $161,300 • $113,400 - $155,900 • How we take care of our team • Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. • Here’s how we support you: • Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. • Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. • An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. • 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. • 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. • Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. • Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. • $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve. • And other perks like One Medical membership and Employee Assistant Program. • To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.
Responsibilities
• Own the AI Receptionist product end-to-end • You'll set the vision, roadmap, and success criteria for Boulevard's AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: when it handles conversations autonomously, when it hands off to staff, and how that transition feels invisible to the client and effortless for the team. • Define what great AI-powered client communication looks like • You'll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can't resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human. • Drive adoption and outcomes • You'll own the business outcomes for the AI Receptionist — revenue, adoption, and retention — and define the product metrics that drive them: autonomous resolution rate, agent productivity, CSAT, and more. You'll collaborate on pricing strategy and be expected to connect what's happening in the product to what it means for their business. • Represent the customer • You'll develop genuine fluency with how self-care businesses manage client communication today — what they trust, what they fear, what they'd delegate in a heartbeat and what they'd never let out of human hands. That customer insight is what separates AI that gets adopted from AI that gets turned off.
Benefits
• The AI Receptionist is one of Boulevard's highest-visibility bets. For a self-care business, the front-of-house experience — answering calls, responding to texts, knowing when to bring a human in — is where client relationships are made or broken. AI that gets this right is transformative. AI that gets it wrong damages trust overnight. • This role is a rare opportunity to build an AI product that has a direct, tangible impact on how thousands of small businesses show up for their clients — at a company that's well-funded, growing fast, and early enough in its AI journey that this PM will genuinely shape the direction. • At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $129,000 - $161,300 per year. For all other U.S. locations, the anticipated base salary range is $113,400 - $155,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. • How We Take Care of Our Team • Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. • Here’s how we support you: • Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. • Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. • An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. • 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. • 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. • Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. • Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. • $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve. • And other perks like One Medical membership and Employee Assistant Program. • To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.
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