The Generalist Company Ltd - Community Lead - Operator Network
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Requirements
• The community doesn't exist yet. You're building it from scratch • The playbook isn't written. We know what we want it to do, not exactly how it should work • You'll need to be comfortable with ambiguity, shifting priorities, and figuring things out as you go • The team is small. There's no community team to lean on. You are the community team • If you need detailed briefs and weekly hand-holding, this isn't the role. You'll be setting the pace, not following it • You're building something that directly drives revenue, not a side project nobody tracks • Real autonomy. Strategic direction from the founders, execution decisions are yours • Direct line to the people making decisions. No layers, no gatekeepers • The demand side is already working. Founders are coming to us with briefs. Your job is to build the supply engine that matches them • This role is designed to grow. It starts as a deployment, but there's a clear path to full-time and permanent, with the chance to become a founding team member of the company that changes how startups hire for good • You're the person in any group who makes others feel seen and heard. People open up around you, trust you quickly, and feel like they belong. Its not just a soft skill, It's the core skill • A natural dot connector. You spot patterns between people, conversations, and opportunities that others miss, and you act on them without being told • Operationally sharp. You can manage application flows, maintain systems, track metrics, and keep things running without someone checking on you every day • You can write. Not "content". Actual clear, useful writing that people read because it's worth reading. The classroom content and guides need substance, not filler • A fast learner who picks up tools, systems, and context quickly. You don't need to have done this exact job before, but you need to ramp fast and figure things out on the fly • You understand the startup and operator world well enough to be credible in a room of experienced operators. You don't need to have been a founder, but you need to speak the language • You've contributed meaningfully to a community before. Maybe you built one, maybe you were the person who made an existing one actually work. Either counts • Created educational or professional content (courses, guides, resources) that people actually used • Worked in or around the startup ecosystem. You understand the pace and the people • Run events, even small ones. Virtual or in-person. You know the logistics • Comfortable being the only person doing this job. No team to delegate to, no playbook to follow • WHAT SETS YOU APART • Experience in talent, recruitment, or marketplace businesses. You understand supply-side dynamics • You've been an operator yourself. You know what it's like to be a generalist in the startup world and can relate to the community from the inside • You've grown a community past the cold start problem before and know how to seed culture before you have critical mass • Design sensibility. You can make a community space look professional without needing a designer • You've used community platforms like Skool, Circle, Discord, or similar and understand how to make them work as more than just a chatroom • You can't point to a community you've meaningfully contributed to. We don't need a job title on a CV. We need evidence you've done the work • You need to be told what to do every day. This role runs on self-direction • You're not comfortable being in-person. The early months require showing up at our Shoreditch office • You think community management is just posting content and replying to comments. This is operational infrastructure, not social media • You're not genuinely interested in the startup and operator world. If you can't hold a conversation with someone who's scaled a company from 5 to 50 people, this isn't the right fit
Responsibilities
• Reviewing applications, onboarding new operators, and making every new member feel like they've found their people from day one • Writing and maintaining the Start Here guide, classroom content, and community resources. The stuff that makes the space worth being in • Posting anonymised briefs to the opportunities board and keeping it current. This is the proof the community delivers real work, not just conversation • Seeding and steering discussions in the forum. Starting conversations that experienced operators actually want to engage with, and knowing when to step back and let the community run itself • Planning and running community events (calls, skill-shares, Q&As) that people show up to because they're genuinely useful • Tracking community KPIs weekly and reporting into the growth lead. You'll know whether the community is alive or drifting before anyone has to ask • Working with the talent and growth teams to make sure the right operators are progressing from community member to vetted, deployable talent • WHAT GOOD LOOKS LIKE • By month 1: Our online community has gone live, polished and ready for members. Start Here guide, classroom content, operator profile form, opportunities board, and event calendar are all in place. The founding cohort is being onboarded and conversations are starting to happen. It feels intentional and credible the moment someone lands on it. • By month 3: The community is self-sustaining. Applications are coming in organically. Operators are submitting profiles, engaging with content, and progressing toward deployment eligibility. At least one community member has been matched to a live brief. You're running events regularly and the opportunities board feels alive. • By month 6: The community is a genuine talent pipeline. You're tracking clear KPIs, membership is growing month-on-month, and operators are flowing from community to vetted talent pool to deployed engagements. The community has become TGC's primary supply channel. And you've proven you should be running it permanently. • The community you build will directly determine how fast TGC can scale. Get this right, and you'll have built the engine behind the most connected operator network in the ecosystem. And earned your seat at the table as we grow.
Benefits
• This is ground-floor territory. The community doesn't exist yet, which means you're not inheriting someone else's decisions. You're making them. The culture, the structure, the tone, the systems. All of it starts with you. • Starting as a Deployment engagement with a clear path to full-time permanent. • Rate: £250 to £350 per day, depending on experience • Commitment: Starting at 2 days per week, with the expectation to scale up quickly as the community grows • Trajectory: This role is designed to become full-time and permanent. Prove you can build this, and you'll have a founding seat at the table • HOURS & LOCATION • In-person at our Shoreditch office. This isn't a remote role. We want to see you showing up, especially in the early days • As the role develops and the community finds its rhythm, we'll move to a hybrid setup • Weekly check-in with the growth lead. Otherwise, you set your own rhythm • We care about what gets built, not hours logged. But this is a startup, and the community needs to feel alive. That means showing up consistently • Hit the apply button below. We'll take it from there. • 1. Apply. Tell us why this role makes sense for you. Show us a community you've built or contributed to. We want to see what you've done, not just what you say you can do • 2. Interview. A conversation with the growth lead. We'll walk through the role, your experience, and how you think about community building • 3. Task. A short, practical exercise you can complete within 48 hours. Real work, not a hypothetical • 4. Paid trial. If the task lands, you'll start on a paid trial so we can both see how the working relationship feels in practice • 5. Hired. If the trial works, you're in. Full-time, permanent, founding team
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