Wave HQ - Financial Services Operations Analyst

• Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery. • Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes. • Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines. • Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts. • Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks. • Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed. • Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution. • Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation. • Act as a subject matter expert for your product’s operations, supporting issue resolution, rootcause analysis, and escalations as needed. • Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes. • You Thrive Here By Possessing the Following: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. • 3+ years of related experience in banking, financial services, operations, or lending. • Strong experience in financial services, fintech, or regulated operational environments. • Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support. • Proven ability to execute complex changes, manage dependencies, and work across multiple teams. • Experience with operational testing, audit support, controls, or quality assurance. • Strong analytical and problemsolving skills, with attention to detail and ownership mindset. • Ability to document processes clearly and think endtoend across systems and functions. • Comfortable navigating ambiguity and balancing multiple priorities. • Strong written and verbal communication skills, including executiveready updates. • Proficiency using data and operational insights to identify issues and improvements. • Direct experience supporting bankingasaservice, fintech, consumer lending, payment, or prepaid card products. • Familiarity with regulatory and compliance considerations tied to financial products. • Experience in working with technology or product teams on changes • Exposure to automation, workflow tools, or operational platforms • Experience supporting product launches, pilots, or major enhancements • Comfort operating as a dedicated product owner within an operations organization. • Proficiency in SQL or PBI • $64,800 - $97,200 a year • At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here! • Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs. • We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation.